Logo H@ND support & development

๐Ÿ“Š Overview

Support Shortcuts

๐ŸŽซ Submit a Ticket

Report an incident or issue with IT services.

๐Ÿ“‹ My Tickets

View status of your open requests.

๐Ÿ” My Problems

View status of your assigned problems.

๐Ÿ”„ My Changes

View status of your assigned changes.

๐Ÿ“š Knowledge Base

Find answers and how-to guides.

๐Ÿ–ฅ๏ธ Kiosk Management

Kiosk, narrowcasting & vending management.

๐Ÿ’ณ Giftcard Management

Giftcard, e-value & prepaid card management.

๐Ÿ› ๏ธ Hardware Monitoring

Hardware status and monitoring.

Recently Opened Items

IDTypeTitleStatusPriorityLast Opened

Recent Activity

ItemActivityByWhen

๐Ÿ› ๏ธ Development

Planned area

This section is reserved for future development features/pages.

ID Type Title Requester Customer Group Location Assignee Group Priority Status Actions
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No tickets found

ID Title Assignee Priority Status Root Cause Known Error Actions
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No problems found

ID Title Assignee Status Type Risk Planned Start Actions
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No changes found

Title Category Author Status Views
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No articles found

Name Type IP Address MAC Location Owner Status
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No assets found

๐Ÿ‘ค My Profile


โš™๏ธ Settings

Planned features

This section will allow you to manage Canned Responses and Automations.

๐Ÿ—‘๏ธ Recycle Bin (Deleted Items)

Items are kept here for 30 days before being permanently deleted.

IDTypeTitleDeleted AtActions
๐Ÿ—‘๏ธ

Recycle bin is empty

โš™๏ธ Admin Panel

๐Ÿ‘ค Users
๐Ÿ›ก๏ธ Roles
๐Ÿ‘ฅ Solution Groups
๐Ÿข Customer Groups
๐Ÿ“ง Customers
๐Ÿšซ Spam Emails
๐Ÿ“ฆ Products
๐Ÿ—‚๏ธ Categories
โฑ๏ธ SLA Policies
๐Ÿ“ง Email Settings
๐Ÿ’พ Backups

Manage Users

ID Username Email Display Name Role Status Actions
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No users found